![]() ![]() She said " since I forgot your appetizer I can give you a free dessert. She said " I am so sorry I forgot" We were like wow ok. About 20 minutes to a half hour we asked about our appetizer. We agreed on an appetizer and were looking forward to it. We just needed a couple minutes to figure out what we wanted to eat. We asked again about the bloody mary prices. We inquired about the difference between build your own bloody Mary and house bloody Mary. A young gentleman seated us and gave us menus. Once we got there they got us seated right away. Sunday afternoon after hiking my friends and I stopped in for a bite to eat. There are many Chicago restaurants who understand goodwill and provide customer service deserve your hard earned money. My final word is - you go to the Fireside - you're going to get burned. If there is any goodwill to be had - it is in the conversations with the drunken Bears fans hanging out by the bathroom. The prices are silly and the service sucks. Also if you're nicking customers for $17.00 for a pretzel - you don't add 20%. Also - if your service sucks - you don't add 20%. When there are three people on the tab - two of them clearly tangentially attached to a party - you don't stick add 20%. To be clear she would have gotten - at least - that much because we are service industry people. There were only three of us on our tab and she added 20%. In my restaurant days - a group of 8 or more warranted an automatic 18% tip. (Side note: The way the server spoke to us - I thought I might be in good, old Ed's) When the bill came - the bill for three people - the server added a 20% tip for herself. It was lazy and awkward - not good words for food service unless you're at Ed Debevic's. There was nothing about the service that would recommend returning. Why was a glass of water such an impossible demand? Suffice it to say the service sucked. I understand that the party was taking her off of her game, but there were expediters and bus boys and a bartender jumped in to expedite food. (Side note: The pretzel appetizer came after the entrees did.) Throughout the meal the service was abysmal. We paid nearly $17.00 for a five dollar ballpark pretzel. The pretzel - we found out when the bill came - was $16.95. When I ordered the food - as a last minute addition - I added one of their "big pretzels." Now I should have known better - you never order without looking at the price. If a male server spoke that way to female customers - there would be an eyewitness news report and the guy would be out on his ear. I felt it was disrespectful in addition to the fact that it was phony and so over the top. The latest trouble is the server kept calling us "love" and "sweetheart" and other such foolishness. Now we have our seats and we order our food. I had only hoped to eat my dinner and converse with my friend. She ended up moving furniture around to make me sit across the room. The young lady who ended up being our server made a big function out of me not sitting where I wanted to. Also my friend and I had things to talk about. I was clear that I wanted to sit with my friend. ![]() We were tangentially part of a larger party. Our adventure started with the server not letting me sit where I wanted to. They also don't respect customers who know the value of the dollar. After a recent visit to Fireside - it is clear they don't understand goodwill or its value. One of the intangibles that can ensure the success of a restaurant is good will. ![]()
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